Payment:
Payment is due at the time of the job being completed. Payment should be made directly to the BEBRITE team, who upon receipt of payment will issue a BEBRITE tax invoice receipt for the work, matching the order receipt, plus any additional work required. We do not issue refunds, unless BEBRITE in its absolute unfettered opinion finds that the work undertaken by the team did not meet the standards set by BEBRITE. Please note there is a 3.82% charge on all credit card payments imposed by our merchant.

Guarantee:
The BEBRITE guarantee extends to correct a BEBRITE booking problem, or a BEBRITE authorised teams service problem, reported within 24 hrs, contingent upon BEBRITE or an authorised BEBRITE team being at fault, the request being reasonable and payment matching the value of the job ordered. We may require access to the location of the claim within 24 hrs to correct the problem. If the problem is dissatisfaction of service quality, BEBRITE may send 1 person to correct areas that need attention (this applies even when the servicing team comprised two or more team members, since only 1 person is usually needed for most corrections, or touch ups).

Damage:
Any damage caused by a BEBRITE team to items within the home/office will require the BEBRITE team to complete an insurance claims form which when received by our Head Office will be quickly processed through our insurers, and you will be notified of the claim process directly by our insurers. We always do our best to expedite these unfortunate instances to avoid your inconvenience. BEBRITE is not responsible for indirect inconvenience in connection with our services, or for damage resulting from the servicing of an already damaged or neglected item.